Shipping Information

All products purchased through this web site unless otherwise notated are purchased on a plus freight charge, which simply means that you are responsible for all shipping and handling costs. We ship all small orders through our wholesalers. Any services other than those invoiced authorized by the customer directly with the delivering carrier are additional charges and become the responsibility of the customer.

All common carrier charges are freight collect.

Shipping Charges

Actual shipping charges on all products are calculated by the final weight of your order on large scale items.

Please call (03) 9333 4183 for an accurate freight quote, otherwise place the order and we will call you with the freight quote, before your order is processed

ITEMS TOO LARGE TO SHIP VIA UPS REQUIRE SEPARATE FREIGHT QUOTE BASED ON DISTANCE AND WEIGHT, PLEASE CONTACT US FOR AN ACCURATE QUOTE, OR WE WILL CALL YOU BEFORE YOUR ORDER IS PROCESSED.

SHIPPING CHARGES FOR ALL SMALLWARE ITEMS ARE CALCULATED AS FOLLOWS:

Order Amount    Estimated Shipping Charges to Metro Areas within Australia are as follows
Up to $300 - Shipping Fee    $33
Above $300 - Free
Order Amount    Estimated Shipping Charges to Regional Areas within Australia are as follows
Up to $300 - $66
$300 - $700 - $43
Above $700 - Free
Optional or additional fees charged by carriers:
For Truck / Freight:
Non Commercial Delivery
e.g. Churches, Schools    $50.00
For Truck / Freight:
For custom shipping quotes, please contact our office at (03) 9333 4183.
Receiving your shipment in good condition:
Once the order leaves us or the manufacturer it becomes your property. Be sure to inspect your shipment for damages and or shortages. If there is any problem with your shipment please make a note of it on the bill of lading and request an inspection by the carrier. We are here to assist you if you need us. If you find concealed damage please save all cartons, crates and packing material for inspection.

Return Items

1. All items must get a return authorization number before it can be returned. Customer is responsible for all shipping charges to and from our warehouse. All merchandise will be subject to a restocking charge. Special made to order items with any manufacturer and clothing by ChefWorks may not be returned. All items  must be returned with and in original carton with all factory packing material and paper work.

2. All returns must be made within 30 days of receipt to receive credit. There will be a 25% charge for any order cancelled after 14 days, plus any service charges related to that order, example consulting services, spec sheet preparation, etc. If merchandise has been shipped customer will be responsible for shipping charges to and from factory, or warehouse as well as an additional restocking charge. If items has been produced for the cancelled order, no refund will be issued.

3. No used products will be accepted for return. Defective items is subject to manufacturer warranty and the manufacturer should be contacted directly for instructions. If you require assistance we are here to help but all warranty issues are subject to the manufacturer’s policies and directives.

4. Due to the agreed upon financing terms between customer and financial institution, all lease purchases are final and not subject for return. If product is received damaged in transit please contact us to expedite replacement.